Privacy Policy

Who We Are

Los ExploradoresTT ("we", "us", "our") provides guided tours and related services in Trinidad & Tobago. You can reach us at losexploradores.tt@gmail.com or via WhatsApp at +1 (868) 783‑6446.

Information We Collect

We collect information to deliver tours, process bookings, and provide support.

• Booking details you provide: tour selection (slug/title), date, start time, number of adults and children, pickup needs (e.g., Port of Spain area when included), and any notes or preferences.
• Contact details you provide: name, email, phone/WhatsApp when you inquire or book, and your optional cancellation reason when you cancel via Manage Your Booking.
• Payment information: payments are processed securely by PayPal. We do not store your full card details. See PayPal's Privacy Policy.
• Usage and device information: basic technical data (e.g., pages viewed, general device/browser info) to operate and improve our site. We use only essential cookies and local storage needed for core functionality. If we introduce analytics or additional cookies, we will update this Policy.
• Third‑party content: some tour descriptions may reference external content (e.g., social embeds). Interacting with such content may allow those providers to collect data under their own policies.

How We Use Your Information

• Provide, confirm, and manage your booking (including via our "Manage Your Booking" pages).
• Process payments and refunds through PayPal.
• Communicate with you about your tour (e.g., pickup, start times, requirements such as ages, minimum group size, health/safety notes).
• Improve our tours and website, troubleshoot issues, and protect against fraud or misuse.
• Comply with legal obligations and resolve disputes.

Legal Bases

We process your information to perform a contract (your booking), with your consent (where required), to pursue our legitimate interests (operate and improve services), and to comply with legal obligations.

Sharing Your Information

• Payment processing: with PayPal to complete transactions.
• Tour delivery: with guides/partners solely as needed to operate your specific tour (e.g., confirming participant counts, start times, or age/fitness requirements).
• Compliance: with authorities where legally required, to protect rights, property, and safety.

We do not sell your personal information.

Data Retention

We keep booking and transaction records for as long as necessary to provide services and as required by applicable law. Other information is retained only as long as needed for the purposes described in this Policy.

Children's Privacy

Many tours welcome children under adult supervision, with age ranges shown on each tour page (e.g., adults 12+, children within specified ranges). Bookings must be made by an adult. We collect only the minimum details needed to include children in a booking and deliver the tour safely.

International Transfers

Your information may be processed or stored outside your country. We take appropriate steps to protect it consistent with this Policy.

Your Rights

Subject to local law, you may request access, correction, deletion, or restriction of your personal information, or object to certain processing. You can also withdraw consent where applicable. To exercise rights or ask questions, contact losexploradores.tt@gmail.com.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.

Third‑Party Links

Our site may link to external sites (e.g., PayPal, WhatsApp, tour information resources). Their practices are governed by their own policies.

Contact

• Email: losexploradores.tt@gmail.com
• WhatsApp: +1 (868) 783‑6446
• Manage your booking: /booking

Last updated: October 29, 2025